FitFocus Privacy PolicyUpdated: 7th Feb, 2025
1. IntroductionThis Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, and interact with our platform. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. Your trust is important to us, and we are dedicated to maintaining the confidentiality and security of your data.
2. Information We Collect
2.1 Types of Data CollectedWe collect the following categories of personal information:
Personal Information: Name, email address, contact details, date of birth, gender.
Health & Fitness Data: Age, height, weight, health metrics, fitness-related data, nutritional information.
Media: Photos and videos voluntarily uploaded by clients.
Usage Data: Device information, IP addresses, browser type, access times, and usage patterns.
Third-Party Data: Data obtained through integrations with third-party services (e.g., APIs).
2.2 Methods of CollectionWe collect information through:Direct input provided by users during registration and when using our platform. Automated technologies, including cookies and tracking technologies. Third-party integrations with services such as OpenAI API, OneSignal, AssemblyAI API, Sahha.ai, and others.
2.3 User ConsentWe collect data only with your explicit consent. By using our services, you agree to the collection, use, and disclosure of your personal information as outlined in this policy.
3. Purpose of Data Collection3.1 Primary PurposesWe collect and process your data to:
Provide and improve our services.
Enable personal trainers and fitness professionals to manage their clients efficiently.
Offer AI-driven features, such as training insights and workout program generation.
3.2 Secondary PurposesProduct development and enhancement.
Customer support and communication.
Compliance with legal and regulatory obligations.
3.3 Third-Party ServicesWe use third-party services (e.g., OpenAI, AssemblyAI, Sahha.ai, Google Analytics, OneSignal, and others) to enhance our platform. Data shared with third parties is anonymised where possible and protected by industry-standard security measures. We do our best to use providers that are industry leaders and adhere to industry leading security practices such as ISO, SOC and HIPPA compliance.
4. Data Security4.1 Security MeasuresWe implement robust security practices, including:
Password-protected databases.
IP address restrictions.
Secure data encryption and authorization protocols.
Regular security testing and vulnerability assessments.
Data backup, archiving, and disaster recovery processes.
4.2 Data StorageAll data is stored using Microsoft Azure in Australian data centres. We have the capability to support data storage in other regions upon customer request.
4.3 Data Breach ResponseIn the event of a data breach, we will notify affected individuals and relevant authorities promptly, in accordance with legal requirements.
5. Data Sharing & DisclosureWe do
not sell, rent, or trade personal data to third parties. We may disclose data to service providers under strict confidentiality agreements. Data may be disclosed to comply with legal obligations or protect against fraud. Data may be disclosed to potential acquirers in the event of a merger, acquisition, or asset sale.
6. Cookies & Tracking Technologies6.1 Use of CookiesWe use cookies for:
User authentication.
Tracking user activity and preferences.
Improving user experience.
Analytics and performance monitoring.
6.2 User ControlYou can manage cookie preferences through your browser settings. You may also opt out of certain tracking technologies where applicable.
7. Children’s PrivacyOur platform is not intended for individuals under 16 years of age. We do not knowingly collect data from minors. Mechanisms are in place to prevent underage account creation.
8. International Data TransfersWhile FitFocus primarily operates in Australia, some data may be processed or stored in other countries. We ensure that appropriate safeguards are in place for international data transfers. Data storage in regions outside Australia can be supported upon customer request.
9. Data Retention & Deletion9.1 Retention Periods
Active Accounts: Data retained as long as necessary for service delivery.
Closed Accounts: Data is retained unless a deletion request is submitted by the customer. Backup data may also be retained until a deletion request is received.
Legal Obligations: Certain data may be retained longer if required by law.
9.2 User RightsYou have the right to: Request access to your data. Correct inaccuracies. Request deletion of your personal information.
9.3 Third-Party Data Deletion
We work with third-party service providers to ensure data deletion aligns with our policies upon user request.
10. Your Privacy Rights
Under the Privacy Act 1988, you have rights to: Access personal data we hold about you. Correct or update your personal information. Withdraw consent at any time.
To exercise your rights, please contact us at
support@fitfocus.io.
11. Additional Rights for Individuals in the EU and UK
If you are located in the European Union (EU) or the United Kingdom (UK), you have specific rights under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018:
11.1 Legal Bases for Processing
We process your personal data based on the following legal grounds:
Performance of a contract with you.
Compliance with legal obligations.
Legitimate interests, such as improving our services.
Your explicit consent.
11.2 Your Rights
Individuals in the EU and UK have the right to:
Access their personal data.
Rectify inaccurate data.
Request erasure of data ('right to be forgotten').
Restrict or object to data processing.
Data portability.
Withdraw consent at any time without affecting the lawfulness of prior processing.
11.3 Data Transfers Outside the EU/UK
When transferring data outside the EU/UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent measures.
11.4 Contact for EU/UK Residents
For data-related inquiries, please contact
support@fitfocus.io. You also have the right to lodge a complaint with your local data protection authority.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. While we may notify users of significant changes, it is your responsibility to review this Privacy Policy periodically to stay informed, which will have the ["Last Updated"] updated to reflect the latest date of change. Your continued use of our services constitutes acceptance of any revised Privacy Policy regardless of whether we notify you of changes.
13. Contact Information
For questions, concerns, or complaints regarding this Privacy Policy, please contact our Privacy Officer:
Email: support@fitfocus.io