Features
Stop losing clients to WhatsApp chaos
A coaching inbox that sits alongside your client's program, not mixed in with your nan's birthday messages. Voice notes, check-ins, broadcasts, all in your branded app.
- 2Sarah Kennedy2mJust smashed 5×3 @ 82.5, felt way easier today 🙌
- 1James Prior14mVoice message · 0:46
- 1Mia Tanaka1hForm check on my deadlift?
- Liam O'Connor3hThanks for the new block, loving the RDL load
- Priya RaoYesterdayBack on Monday, swapping holiday program?
- Tom BeckerYesterdayProgress photos up 👀
What you get
Why coaches pick In-App Messaging
Reclaim your evenings
When coaching conversations live in a real inbox with read states, labels, and quick replies, you stop reading the same "quick question" five times at 9pm.
Keep clients accountable without nagging
Scheduled check-ins and templated prompts let you keep every client accountable on a 60-person roster without typing the same message 60 times.
Never lose a client's context again
Every message lives beside the client's program, nutrition plan, and progress photos. No more scrolling WhatsApp trying to remember what they said last Tuesday.
Set a boundary your clients actually respect
Messaging in a branded coaching app signals "this is work hours." Coaches report fewer 10pm pings within a week of switching off WhatsApp.
The coach inbox
One inbox, every client, full context
Open a conversation and you see their current program, last session, latest check-in, and nutrition plan next to the thread. No swiping between four apps to answer a form question about Tuesday's deadlift.
- Unified inbox across all clients
- Client context panel, program, nutrition, history
- Quick replies, labels, and starred threads
- Search across every message, ever
- 2Sarah Kennedy2mJust smashed 5×3 @ 82.5, felt way easier today 🙌
- 1James Prior14mVoice message · 0:46
- 1Mia Tanaka1hForm check on my deadlift?
- Liam O'Connor3hThanks for the new block, loving the RDL load
- Priya RaoYesterdayBack on Monday, swapping holiday program?
- Tom BeckerYesterdayProgress photos up 👀
Voice and video
Voice notes and form-check videos in the same thread
Clients record a set, drop the video in the thread, you reply with a voice note cue, all without leaving the app or bouncing a 90-second clip through WhatsApp compression.
- Native voice notes up to 5 minutes
- Inline video review with playback controls
- Form-check requests tied to a specific exercise
Broadcasts
Message the whole roster without spamming the whole roster
Ship an announcement, holiday hours, a new program drop, a challenge invite, to every active client at once, but delivered as a 1-to-1 thread. No group chat, no side conversations, no reply-all disasters.
- Segment by program, status, or custom tag
- Drafts and scheduled sends
- Per-client personalisation tokens
Hey {first_name},
Nudging everyone on the strength block, rather than skipping Saturday, swap it for the 35-min conditioning session if you're short on time.
Ping me if you want me to tweak your Monday.
Sam
- 2Sarah Kennedy2mJust smashed 5×3 @ 82.5, felt way easier today 🙌
- 1James Prior14mVoice message · 0:46
- 1Mia Tanaka1hForm check on my deadlift?
- Liam O'Connor3hThanks for the new block, loving the RDL load
- Priya RaoYesterdayBack on Monday, swapping holiday program?
- Tom BeckerYesterdayProgress photos up 👀
What changes in the first week
Archive the WhatsApp group
Send clients a download link, migrate active threads, close the WhatsApp door.
Set your messaging hours
Out-of-hours auto-reply lets you actually have evenings again.
Schedule your first broadcast
Send one weekly check-in prompt to every active client, automatically.
Keep exploring
Related features
White-Label Client App
Ship a premium iOS and Android app under your own brand, not ours, not Trainerize's. The white-label client app your coaching business has been waiting for.
Program Builder
Build periodised programs in minutes, not weekends. A program builder for coaches who would rather be coaching than copy-pasting into spreadsheets.
Scheduling and Booking
Replace Calendly, Stripe, and your Google Calendar with one booking system built for coaches. Sessions, recurring slots, and payment in one flow.
Questions
Frequently asked
Yes, that is the point. Coaching lives in FitFocus, personal life lives in WhatsApp. Your thumb stops having to context-switch mid-scroll.
Yes. Messages queue locally and send when the connection returns, same as WhatsApp. Nothing gets lost.
Yes. Weekly check-in prompts, session-follow-ups, and rest-week reminders can all be automated per-client or by segment.
You set messaging hours per workspace. Outside hours, clients can still write, they just see an auto-reply letting them know when you will respond.
Yes. Clients message you inside the app they downloaded with your logo on it. No separate login, no extra tool.
Yes. Segment by program, membership status, or any custom tag you have applied, then preview the audience before you send.
See FitFocus with your clients in it
Book a 30-minute demo. We'll show you the platform and wire up your workspace.