Contact our team
Questions about availability, incidents, or anything on this page? Our team answers directly, no ticket queue.
Contact usTrust centre
Do your due diligence in one place
Uptime, subprocessors, security contacts, legal documents, and the rights you have over your data, all on one page. Everything your IT and procurement teams need to sign off before you switch.
Security overview
Encryption, access controls, backups, and incident response: exactly how we keep your data and your clients' data safe.
Read security overviewSubprocessors
The third-party vendors that process data on our behalf, with purpose and data categories.
View subprocessorsYour data rights
Your data is yours, and you can take it with you
No lock-in. Coaches can export their workspace content through the coach app and request permanent deletion at any time. End clients raise export or deletion requests with their coach, who controls the workspace, and we assist with verified requests.
Detail on retention windows and legal holds is in the Privacy Policy and, for enterprise customers, the Data Processing Addendum.
Export
Programs, clients, messages, forms, and nutrition data, in portable formats suitable for migration.
Deletion
Permanent deletion of personal information subject to legal retention obligations. Backups age out on the schedule set by our managed database provider.
Legal documents
Every document your team needs, in one place
Terms of Service
The agreement between FitFocus and coaches or gym owners.
Privacy Policy
AU Privacy Act 1988 + GDPR-aligned, what we collect, why, and the rights you have.
Data Processing Addendum
Controller-processor terms for enterprise coaching businesses. Countersigned under your order form.
Cookie Policy
Essential first-party cookies only, no consent banner required in v1.
Acceptable Use Policy
What you can and cannot do with the Service.
Security contact
Report a vulnerability
Reach our security team at security@fitfocus.io. Our responsible-disclosure policy lives on the security overview.